Refund Policy

Effective Date: 12th June 2025

Jurisdiction: Saint Lucia

Company Registration Number: 2025-00329

This Refund Policy (“Policy”) sets forth the terms and conditions governing the processing and consideration of refund requests by Global Magnate Capital Ltd. (“Company”, “we”, “our”, or “us”), a corporate entity duly incorporated under the laws of Saint Lucia.

By accessing or using the services of Global Magnate Capital Ltd. , the client (“Client”, “you”, or “your”) agrees to be bound by this Policy, which forms an integral part of our Terms and Conditions, Client Agreement, Risk Disclosure, and applicable regulatory framework.

1. Legal Framework and Regulatory Compliance

• Global Magnate Capital Ltd. is governed by the International Business Companies Act of Saint Lucia and fully adheres to AML and CTF laws.
• This Policy supports consumer protection while acknowledging the risks of financial trading.
• Refunds are not automatic and outside-scope requests are declined.

2. Scope of Applicability

This Policy applies to:

• Trading account deposits
• Subscription-based services (e.g., signals, tools, market insights)
• Digital content and educational materials
• Promotional incentives and bonuses

3. Refund Eligibility Criteria

3.1 Refunds may be considered if:

• Requested in writing within 14 calendar days of the transaction
• Funds are unused for trading or margin
• No AML, KYC, or compliance breach is identified
• Supporting documentation is verifiable and approved

3.2 Refunds will not be issued if:

• Funds have been used in trading or margin
• Digital content has been accessed
• Bonuses/promotions were used
• A chargeback or dispute was initiated without following our procedure
• Client violated agreements or regulatory rules

4. Trading Account Deposits

• Deposits are non-refundable once any trading activity has occurred.
• Unused deposits refunded only within 14 days and upon compliance checks.
• Refunds go back to the original payment method; third-party methods are not allowed.

5. Subscription Services and Digital Products

• Subscription Services: No refunds once access is granted.
• Digital Products: Non-refundable after access or download.
• Subscriptions can be cancelled anytime, effective at the end of the billing cycle.

6. Promotional Incentives and Bonus Programs

• Bonuses governed by separate terms & conditions.
• Profits from bonuses are non-withdrawable unless all conditions are met.
• Abuse leads to bonus loss, refund disqualification, and possible account closure.

7. Refund Procedure

7.1 Submit requests to:

Email: compliance@magnatefx.com
Subject Line: "Refund Request – [Full Name & Account ID]"

7.2 Include:

• Full name and contact info
• Account ID and transaction reference
• Reason for refund
• Proof of payment
• Any documents requested by Compliance

7.3 Timeline:

• Acknowledgement: Within 5 business days
• Verification: Up to 30 business days based on complexity

8. AML Compliance and Verification

• EDD includes KYC, source of funds checks, and watchlist screening.
• Refunds denied if:
  • Documentation is missing
  • Violations of AML laws occur
  • Fraudulent activity is suspected

9. Chargebacks and Unauthorized Disputes

• Chargebacks without using our internal process are breaches of policy.
• We may:
  • Dispute chargebacks with evidence
  • Freeze or close accounts
  • Notify banks and regulators

10. Amendments to This Policy

• We reserve the right to update the Policy at any time.
• Updates will be posted on our website.
• Continued use means acceptance of changes.

11. Governing Law and Jurisdiction

This Policy is governed by Saint Lucia law. Disputes fall under Castries courts' jurisdiction.

12. Contact Information

Global Magnate Capital Ltd. – Compliance Department
Website: https://magnatefx.com
Email: compliance@magnatefx.com
Address: Foster Capital Inc., Robin Kelton Building, Choc Bay, Castries, Saint Lucia